01. Your statement
Have you bought credits and do you wish to withdraw from that purchase? Enter your name, the purchase concerned and the address at which to receive the confirmation, then confirm. An acknowledgement of receipt is sent to you by e-mail straight away.
02. What happens next
If no credit from that purchase has been used, we will refund the purchase to the original means of payment no later than 14 days after receiving your statement. If credits have already been used, we will write to you to explain the position, as provided for in article 07 of the general terms and conditions of sale.