These General Terms and Conditions of Sale (hereinafter the “Terms of Sale”) govern purchases of credits made on the PatronIA service. They supplement the General Terms of Use.
01. Seller
- Seller: Baptiste Gaschet, sole trader (entrepreneur individuel, EI)
- Business address: 3 avenue Pasteur, 49100 Angers, France
- SIRET: 103 047 395 00019
- VAT: VAT not applicable, art. 293 B of the CGI (French General Tax Code; VAT exemption for small businesses)
- E-mail: [email protected]
02. Products
PatronIA sells packs of digital credits for using the service that creates made-to-measure sewing patterns. In this service, artificial intelligence (AI) reads the photo of the garment and writes the sewing instructions; the pattern is drafted by our pattern-cutting programme from your body measurements (see article 2 of the General Terms of Use).
A human check before sending: every pattern ordered by a customer is checked and approved by the studio before it is made available to them. The only exceptions are the studio's internal accounts and people who test the service with their consent.
2.1. Available packs
The packs and their prices are shown on the home page and in the Credits section of the application. Prices are stated in euros, all taxes included.
2.2. Use of credits
| Action | Cost in credits |
|---|---|
| Generation of a sewing pattern | 10 cr. |
| Re-generation of a pattern (with changes) | 5 cr. |
| Adjustment of an existing pattern | 0 cr. |
03. Order
The User selects a credit pack and is redirected to the secure Stripe payment platform. The order is confirmed once Stripe has validated the payment. The credits are added automatically to the User's account.
04. Price
Prices are stated in euros, all taxes included. VAT not applicable, article 293 B of the CGI: the price displayed is the price paid.
The Publisher reserves the right to change its prices at any time. The applicable prices are those in force at the time of the order. Any discounts or promotional codes offered cannot be combined with one another.
05. Payment
Payment is made by bank card via the Stripe platform. PatronIA does not store any bank card data. Payment is secured by the 3D Secure protocol.
Stripe issues a payment receipt sent to the User's e-mail address. This receipt serves as order confirmation.
06. Delivery
As credits are digital goods, they are delivered instantly once payment is confirmed. “Delivery” consists of the automatic crediting of the User's balance.
The pattern and its technical file are checked by the studio before they are made available in the User's account area, no later than 5 days after the order, and usually within 2 days. If the check requires a correction that goes beyond this timeframe, the studio informs the User by e-mail before the deadline and gives the new timeframe; the User may then ask for their credits to be returned.
07. Right of withdrawal
In accordance with article L.221-28 of the Code de la consommation (French Consumer Code), the right of withdrawal cannot be exercised for the supply of digital content not supplied on a tangible medium where performance has begun with the consumer's consent and the consumer has waived their right of withdrawal.
By validating the purchase of credits, the User acknowledges and accepts that:
- Delivery of the credits is immediate;
- They expressly waive their 14-day right of withdrawal for the credits already added to their account.
Exception: as long as no credit from the purchase has been used, the User may request a full refund of that purchase within 14 days, using the “Withdraw from contract here” function or by writing to [email protected]. An acknowledgement of receipt is sent to you by e-mail. The refund will be made via Stripe to the original means of payment. However, as soon as a credit from the purchase has been used, performance of the service has begun: in accordance with the waiver above, the purchase can no longer be refunded, including for the remaining credits.
08. Legal guarantee of conformity
The pattern and the technical file are digital content subject to the legal guarantee of conformity (articles L224-25-12 et seq. of the Code de la consommation). For two years from their supply, if a pattern does not conform to what was ordered (missing piece, drafting that does not match the body measurements entered, unreadable file), write to [email protected]: we will correct it free of charge or, failing that, return the credits or refund the corresponding price. This guarantee applies independently of any commercial guarantee.
09. Guarantee and complaints
In the event of a technical problem when generating a pattern (complete failure, system error), the credits debited will be automatically returned to the User's account.
For any complaint, contact [email protected]. We undertake to reply within 72 working hours.
10. Expiry of credits
Purchased credits have no expiry date as long as the User's account is active. Deleting the account results in the permanent loss of unused credits.
11. Liability
The Publisher undertakes to provide the Service with due care. Patterns are drafted from the body measurements entered by the User: article 7 of the Terms of Use sets out what falls to each party, without prejudice to the legal guarantee of conformity (article 8 above).
12. Mediation
In the event of a dispute relating to a purchase, the User may use consumer mediation free of charge. The appointment of our mediator is being registered; their contact details will be published on this page as soon as they are confirmed.
The User may also consult the European directory of out-of-court consumer dispute resolution bodies, kept by the European Commission, which lists the mediators and bodies notified by each Member State.
13. Customers outside France, governing law and disputes
13.1. Countries where credits are sold
Credits are sold to people who reside in France, in the other countries of the European Union and in the countries where payment is offered. Purchases from the United Kingdom are not open for the time being: payment there is refused before any amount is debited.
The price is the same in all countries. It is stated in euros, VAT not applicable, article 293 B of the CGI (article 4). If your bank account is not in euros, your bank may apply an exchange rate or fees that do not depend on PatronIA.
13.2. Language of the contract
These Terms of Sale are published in French and in other languages of the European Union. The contract is concluded in the language in which you place your order. If a translation and the French version read differently, the interpretation most favourable to the consumer prevails.
13.3. Governing law
These Terms of Sale are governed by French law. If you are a consumer residing in another country of the European Union, this choice does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence (Article 6 of Regulation (EC) No 593/2008, known as “Rome I”).
13.4. Disputes
First write to us at [email protected]: most difficulties are resolved this way. You may also use mediation (article 12). If you reside in another country of the European Union, the European Consumer Centre in your country can help you free of charge in a dispute with a trader established in France.
Failing agreement, the courts of Angers have jurisdiction. If you are a consumer, however, you may bring proceedings before the court of your place of residence, whether in France (article R.631-3 of the Code de la consommation) or in another country of the European Union, and PatronIA may bring proceedings against you only before the courts of the country where you reside (Article 18 of Regulation (EU) No 1215/2012).